Terms & Conditions
JCS Group Pty Ltd, trading as JHS Blinds and Screens
Effective Date: January 2025
1. INTRODUCTION
These Terms and Conditions ("Terms") govern the sale, supply, and installation of window furnishings, including but not limited to blinds, shutters, awnings, curtains, and screens, by JCS Group Pty Ltd, trading as JHS Blinds and Screens ("JHS," "we," "our," or "us"). By placing an order with JHS, you ("Customer" or "you") agree to be bound by these Terms.
2. QUOTATIONS AND ORDERS
2.1. All quotations are valid for a period of 14 days from the date of issue unless otherwise stated.
2.2. A quotation does not constitute a binding agreement until the Customer has accepted it in writing and/or a deposit has been received.
2.3. Once an order has been confirmed and deposit received, any changes may incur additional charges.
2A. TENDER QUOTATION DISCLAIMER
2A.1. All Tender Quotations provided by JHS serve as an estimate of the project cost and are not the final price. The final quotation amount will only be confirmed after a JHS technician has conducted a Final Check Measure (FCM) to assess the full scope of work.
2A.2. Any payments requested prior to the FCM are only a small percentage of the total project cost and are required to secure the job. These payments are non-refundable and do not reflect the final project price, which may be adjusted based on the findings of the FCM. This deposit will be deducted from the final price of the job.
3. PRICING AND PAYMENT
3.1. All prices quoted are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated.
3.2. A deposit of 50% is required upon order confirmation, with the balance due upon completion of installation or delivery, or no later than Seven (7) Days post installation.
3.3. Payments must be made via accepted payment methods as specified on the invoice.
4. FINAL CHECK MEASURE
4.1. A final check measure is required before production begins to ensure accuracy in manufacturing and installation. This includes the consultation to confirm all fabric and colour choices made by the client with the professional advice given by JHS.
4.2. A non-refundable deposit must be placed to confirm a final check measure. The Customer must sign a consent form to approve all selections made at the final check measure.
4.3. If any changes are required after the final check measure, additional costs may apply. This may be due to change of mind to Fabrics or different measurements taken since any previous visits.
4.4. If the job doesn't require a FCM (final check measure), JHS will send an invoice to the client for a 50% deposit.
4A. IN-HOME CONSULTATION POLICY
JHS offers a maximum of one to two (1-2) free in-home consultations before the client must make a final decision. Additional visits beyond this may result in an extra charge, which will be communicated to the client in advance. Continuous back-and-forth consultations for the same project may also be subject to additional fees at JHS's discretion.
5. DELIVERY AND INSTALLATION
5.1. Estimated delivery and installation dates are approximate and may be subject to delays beyond our control.
5.2. The Customer is responsible for ensuring access to the installation site at the scheduled time.
5.3. Any additional work required due to unforeseen circumstances (e.g., structural issues) may incur additional charges.
5.4. Risk of loss or damage to goods passes to the Customer upon delivery.
6. WARRANTY
6.1. Manufacturer's warranty depends on the products installed. Please contact our team for further information prior to deciding.
6.2. The warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, neglect, or improper maintenance.
- Installation or modifications by unauthorized persons.
- Exposure to extreme weather conditions not suited for the product.
6.3. Warranty claims must be made in writing via email with proof of purchase.
6A. SUPPLY ONLY ORDERS POLICY
For all Supply Only orders, full payment is required before processing. JHS takes no responsibility for incorrect measurements provided by the client or for any stock that does not fit the client's project. It is solely the client's responsibility to ensure all dimensions are accurate for the required product or spare part.
JHS is not liable for any damage to items that arrive at third-party properties where the stock is being installed. Unless otherwise agreed upon in writing, JHS does not provide installation services for Supply Only projects, unless otherwise agreed.
If any items appear faulty during installation, clients must refer to Terms and Conditions Clause 7. Should a warranty replacement be applicable, all faulty items must be returned to JHS before the warranty replacement process can proceed.
Please contact us direct for all online order enquiries and returns at [email protected]
7. CANCELLATIONS AND RETURNS
7.1. Orders for custom-made products cannot be cancelled once production has commenced.
7.2. Returns and exchanges are not permitted unless the product is defective or incorrect as per the order.
7.3. Any refund or exchange is at JHS's discretion and subject to inspection of the returned product.
7.4. Any 'Supply Only' stock are not permitted for a refund due to incorrect sizing given by the client at the time of their measure. All measurements given are the sole responsibility of the Client and any new products ordered will be charged as an additional order.
7.5. Any Final Check Measure deposit made is non-refundable (please refer to Clause 4.2.)
7.6. Please refer to Clause 2A.2 for the amount of a deposit before a Final Check Measure
8. LIABILITY AND INDEMNITY
8.1. JHS is not liable for indirect, incidental, or consequential damages arising from the use of its products.
8.2. The Customer agrees to indemnify JHS against any claims, damages, or losses resulting from misuse or incorrect installation not performed by JHS.
8.3. Our liability is limited to the value of the product or service provided.
9. UNFORESEEABLE CIRCUMSTANCES
9.1. JHS shall not be liable for delays or failure to fulfill its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, public holidays, supply shortages, or Staff Strikes / Port delays.
10. PRIVACY POLICY
10.1. JHS collects and stores personal information as required to fulfill orders and provide services.
10.2. We do not share Customer information with third parties except as required for order fulfillment or by law. JHS respects your privacy and will only share photos or videos that may include your home and surroundings with your explicit written permission.
11. GOVERNING LAW
11.1. These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.
11.2. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
12. AMENDMENTS
12.1. JHS reserves the right to amend these Terms at any time, with updated Terms available on our website or upon request.
For further inquiries, please contact: JCS Group Pty Ltd, trading as JHS Blinds and Screens
13. COMMERCIAL PROJECTS AND JHS
JHS undertakes commercial projects and requires a deposit greater than the standard 50% before ordering any stock. The exact deposit amount will be determined based on the project's scope and cost.
Before work commences, the client must sign an agreement confirming either that the remaining balance will be paid upon project completion or no later than seven (7) days thereafter, OR progress payments will take place. This will be determined by JHS depending on the amount of stock is needed for the project.
Failure to make payment within this timeframe may result in additional charges or legal action to recover outstanding amounts.
By engaging JHS for commercial work, the client acknowledges and agrees to these terms.
